Homestead Site Builder – Desktop Version vs Plus – Update

It’s been over a year since my first post regarding the SiteBuilder program from Homestead so time for an update.

A little history:

Homestead began in 1996 and although a bit ragged around the edges, it quickly outdistanced it’s then competitor GeoCities and became a vital resource for people who wanted to build their own websites and for designers looking for a good platform on which to build and design sites for clients. The program continued its advance into the web site building world gaining many thousands of customers.

Enter Intuit. In 2007 Homestead was purchased by Intuit and thus began the slide down the slippery slope. Customer Service became a joke, outsourced to the Philippines; they stopped making upgrades to the desktop version and threw up a web-based editor that was buggy and worthless. No disclosure was ever made to existing customers about what their intent was in regards to eliminating the Desktop version – no straight answers could be wrung out of Tech Support and the program (both versions) started becoming unstable. Plus no doubt because it was some pieced together program they tossed out and Desktop because they had basically stopped supporting it except for a minor update now and then. Homestead and Intuit were never a good fit.

Which brings us to 2013. Intuit sold the Homestead web site builder to Endurance International.  What? You didn’t get the memo about the sale or what EI’s intent was/is in regards to Desktop SB? Neither did anyone else to my knowledge. Granted, they are in the transition stage, but still, it would have been nice to get a little note explaining that the program thousands use to promote their businesses, hobbies, etc. was under new management and maybe an inkling as to the direction new management intended to go with the program.

Once again I’m back to asking questions and not getting many answers. The only thing I was told with any degree of certainty was that Homestead (yes, we’re back to being just Homestead with no Intuit stuck on – YAY!!) is going to move Tech Support back to the states!  Three cheers on that one.

What are they going to do with Desktop? Dunno folks. I’ve asked for input from Homestead and to date have not heard anything.

Here’s a portion of a comment made by a Sr. Supportability Specialist (say what? Tech Support by any other name ….)

As I stated to Sandy, we have not made any decisions concerning Sitebuilder Desktop, yet. We hear you. We know we have customers that prefer desktop to browser based Sitebuilder. We also have customers that prefer Sitebuilder Plus.

With that said, we don’t have the resources to make improvements to the desktop version right now. We haven’t made improvements for some time but we are evaluating whether or not we need to prioritize that type of work. I don’t have an answer on when we will get to those types of improvements. We’re still working on moving away from Intuit.

You can read the full thread on this topic –  Here

There are a couple of statements in there that made my teeth hurt. The first being that they have customers who prefer SB Plus – ohhhhhhhhhh, I so don’t think so. The only people who prefer Plus are the ones who have no clue that there is a better version. And the second really got my fillings pinging – we don’t have the resources to make improvements to the desktop version right now – EXCUSE ME! There are 1000s of users out there who have been loyal customers for many years who signed up for and are paying for that very version!

The only way we are going to save Desktop from extinction is to be the squeaky wheel – cast your vote Here, comment to this post, post on the thread given above and keep the pressure on.

Thus, a year and a half down the road we’re still waiting for the other shoe to drop.

April 4, 2013 at 10:48 am 24 comments

Move Over SiteBuilder Here comes Plus

Change is something that either makes us giddy with anticipation or sends us off screaming and pulling out our hair. It’s also the one constant in life … the one thing we can count on to happen. And so it seems that change is looming on the horizon in regards to the desktop SiteBuilder from Homestead/Intuit.

In recent conversations with various Tech Support staff and responses to Help Tickets it has become clear that Intuit is transitioning away from the (beloved) desktop version of SiteBuilder. Many of you are already familiar with SiteBuilder Lite, the rather watered down version of SB that allows limited online editing – SiteBuilder Plus, the replacement for the (did I mention beloved?) desktop version will operate much the same as Lite, only it will be a full-blown editor.

The future of SiteBuilder

(more…)

September 28, 2011 at 5:36 pm 68 comments

Last One ….

For those of you who follow this blog I just wanted to let you know that I will be closing it down shortly. I really appreciate your interest, input and ideas and wish you the best with your web journeys.

Kindest Regards,

Susan

September 26, 2014 at 9:59 am Leave a comment

5 Ways to Lose Visitors

We all have a mental list of things that bother us about websites; things that send us scrambling to another site.  The web is huge, competition is fierce and the best thing a webmaster webmaster hard at work can do is to adhere to the KISS principle. (KEEP IT SIMPLE STUPID). Users of the Intuit-Homestead SiteBuilder program to design sites need an awareness of what does and doesn’t work on the web. (more…)

August 31, 2011 at 3:34 am 2 comments

Website Maintenance – Keep It In Good Shape

Spring is here! It’s a good time to get your Homestead-Intuit website in tip-top condition.

Keep your Homestead-Intuit website in good shape

When was the last time you took a good close look at your website? We make quick changes now and then, but don’t usually pay attention to the big picture. A website can always use a bit of maintenance because errors tend to happen. A website that is error free is not only important for visitor retention, but is part of good search engine optimization as well.

Common Errors:

  • Spelling errors – spell check is great but won’t pick up homonyms (two words pronounced the same, with different meanings); weather/whether, break/brake for example.
  • Alignment errors – a misaligned list can make a site look sloppy and unprofessional
  • Overlaps – the border and bullet elements in SiteBuilder add padding and can throw off the placement of elements. Finding these requires checking the site in different browsers as each browser handles coding a bit differently.
  • Grammatical errors – Poor grammar can reflect negatively on your service or product.
  • Outdated information or events that have passed scream site neglect.
  • Broken links – they happen to the most diligent of webmasters.
  • The dreaded red X – this happens too. An image name is changed or it’s moved from the original location breaking the link to the image/graphic.
  • Stray element boxes should be eliminated. It’s easy to create a text box, get distracted and forget you made one. Using the Select All option will show all the elements on a page – including ones that shouldn’t be there.
  • Check the spelling in your Meta Tags. Page titles, descriptions, and key words often contain errors. Copy and paste them either to Notepad or directly onto the page to check them.

We tend to see what we know/think should be there rather than what actually IS there. If you have a really good friend, willing family member or co-worker who has time on their hands, enlist them to help proof your site. A fresh pair of eyes can help pick out those errors that you might be overlooking. If you don’t have someone who can assist then look at your website in a different way when you proof it.

Proofing Your Site:

  • Start at the back (last page) and work forward.
  • Read from bottom to top.
  • Copy the page content and paste it into notepad or Word and increase the font size.

Keeping your website in good shape will show visitors and the Search Engines that there is webmaster activity on the site making it more credible to both.

Download the free Website Design Guide to refresh your memory on the do’s and don’ts for websites and incorporate necessary changes when you are tuning up your site.

May 7, 2011 at 10:13 am Leave a comment

Website navigation – Is yours friendly?

Is your Homestead site chasing visitors away?

If your navigation isn’t simple and straightforward you could be losing customers. One stat claims that 1/2 of online sales are lost due to the result of  a navigation that is poorly designed. That’s a pretty big number!

Your Home page is THE most important page of your site and it should be listed first in your navigation menu. Visitors look for the Home page link in the regular navigation so placing it elsewhere is a stopper for your potential customer. Every time you interrupt the flow of the visit you distract the visitor from their intended mission and make them focus on something other than finding/buying what they came for.

navigation menu on Homestead site

Can your visitor easily discern where each link in the navigation will take them or did you go with cute and clever link names that make the visitor stop and think about what that link refers to and where it may take them or what information it will yield?

Web users have two things in common:

  • They are totally focused
  • They are impatient

Using what you perceive as clever page names or icons without text  in the menu can be another stopper for the visitor that sends them elsewhere.

Consistency counts. Is your navigation the same throughout your site? It should be in the same location on every page, maintain the same structure, look and feel. Again, you need to make this a smooth, effortless journey, not an Easter egg hunt.

Location, location, location. Where is your navigation? Ideally it should be directly below your Logo/Header or on the left hand side at the top. Placing it anywhere else is going to be a stop and think for your visitor. Don’t neglect your site visitor in the (perceived) interest of aesthetics.

Have they been there, done that?  It is easy for visitors to a site to get confused as to whether or not they’ve already visited a page, this is especially true on larger sites. Using a regular link color and a visited link color, viewers can tell at a glance by the color change if they have seen a particular page.

How many times have you visited a site and had to get out the magnifying glass to read the menu? That menu is the life’s blood of a website yet designers/webmasters often use a tiny font and a light color for the navigation. This doesn’t mean you need to use a size 14 font in bold, black, but it does mean you should be sure the menu is easily read. Not everyone has 20/20 vision.

The success of a website involves many things, some big, some small, but navigation is VERY  BIG. The webmaster who doesn’t follow some basic principles of good design could be chasing customers away.

Happy webbing!

website design word cloud

April 21, 2011 at 10:12 am Leave a comment

Lots of Website Visitors – Few Results

surfing the webThis is something we hear often. I get all these visitors to my site, but they don’t buy or they don’t fill out a form or they don’t do whatever it is that I am hoping they will do when they visit my site. These webmasters have well-optimized sites, all the t’s are crossed and I’s are dotted, they show up well in searches, but still the number of visitors far outweighs the resulting purchases or form filing or whatever action is hoped for.

Granted there can be mechanical or design flaws that might be preventing a visitor from becoming a customer/client, but that would be very obvious when some sales turned to no sales.

So how can it be that so many visit and only a few give us the results we had hoped for? Converting visitors to clients…

March 24, 2011 at 6:00 am 2 comments

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